Once selected stations, customers will have 10 minutes to retrieve the vehicle. The trip can be cancelled anytime before this to receive a full refund.

If trips are cancelled 10 minutes after reserving your MTC vehicle, there will be a cancellation charge. Please refer to our Application or the fare list for more details.

• The renter is solely responsible for any legal liabilities, losses, or compensations arising from violations of traffic regulations during the rental period. In the event of vehicle damage due to a traffic accident, the renter must pay the insurance excess for each incident. If the renter violates the rental agreement or provides false information, resulting in the insurance company denying coverage, the renter will be responsible for all losses incurred by the company. The rented vehicle must not be used for any illegal activities, including any races or competitions. If the company discovers that the renter has violated the terms of the contract or used the vehicle for illegal purposes, we reserve the right to unilaterally terminate the contract, and all related liabilities will be the renter’s responsibility.
• MTC users must not use the vehicle for any illegal activities and must comply with traffic regulations. You assume all legal responsibilities and penalties for traffic violations during the usage period.
• Upon receiving any traffic violation notice, MTC will submit your information to the relevant authorities for investigation, after verification.
• MTC Users are responsible for paying any parking violation tickets within 21 days and must retain proof of payment.

• Smoking is strictly prohibited inside the vehicle. If smoke odor or ash is detected upon return, a cleaning and air conditioning cleaning fee will be charged.
• Pets are allowed in the vehicle, but MTC Users must ensure cleanliness. If pet hair, odor, or other dirt is found upon return, a cleaning fee will be charged.